Sunday 14 March 2010
MapleWorks Technology Inc., a North American provider of innovative software development services to a broad range of companies in the mobile, video, cloud, and network infrastructure markets, announces that it provides cloud computing services for customers, in which any authenticated device can access infrastructure and services on the Internet.
* Network infrastructure mobility and changing access demands are forcing enterprises to adapt the designs of their switches. Reliability and feature sets all need to be enhanced.
Examples of cloud computing applications include those developed by Salesforce.com, a leading global provider of cloud-based email and web security, email archiving and email continuity services. MapleWorks worked with one of their customers to develop a Notification Framework that would reside in the cloud. The idea behind this project was to give customers an API that they could use to integrate notification functionality into their enterprise applications through Web Services.
* Notification Framework is the ability to contact people through different channels when a certain event occurs. Channels are different media types like voice, SMS message, E-mail, or interaction with and IVR system. This framework can also provide for 2-way communication and enable responses from the called party.
MapleWorks helps software developers implement cloud computing solutions that reduce IT infrastructure costs, decrease maintenance costs, offer on-demand scalability that allows the system to grow or shrink appropriately, and lower utility costs. MapleWorks solutions feature reliability, security, redundancy, and scalability, and bring cloud computing applications to market at the lowest possible cost.
* Cloud computing application uses dynamically scalable development tools and resources to create applications. These resources are made available via the Internet.
“Our solutions lower the total cost of ownership,” said Paul Gasparro, CEO of MapleWorks Technology. “MapleWorks cloud computing solutions also take into consideration data portability, as well as incorporate the latest software development standards to extend their usefulness into the future.”
About MapleWorks
MapleWorks Technology is a proven provider of software development services to network communications product suppliers, serving the carrier and enterprise markets. The Company delivers trustworthy onshore engineering and design services with a deep-domain experienced team that is knowledgeable in commercializing technology in a cost-effective manner. MapleWorks is headquartered in the Ottawa Region known as Canada’s Silicon Valley, providing solid IP protection for their customers. For more information, visit www.mapleworks.com.
Appirio (www.appirio.com), a cloud solution provider, today highlighted 10 predictions for how cloud computing will impact enterprises in 2010. Appirio predicts that innovation from cloud ecosystem next year will remove many of the remaining barriers to enterprise adoption of cloud. Industry analysts Gartner and IDC concur, placing cloud computing at or near the top of their own 2010 predictions.
“Customer success is the true measure of the cloud’s effectiveness,” said Ryan Nichols, head of cloudsourcing and cloud strategy for Appirio. “In 2009 we saw innovative enterprises such as Japan Post, Avon, and Starbucks demonstrate the business case for cloud computing. In 2010, that success will go mainstream.”
Appirio’s 2010 predictions include:
1. Cloud developer community grows faster than open-source. Today’s vendor-specific developer communities will be complemented by a community dedicated to the general discipline of building applications on the cloud, disrupting existing on-premise developer communities. The combination will launch a new generation of ‘cloud developers.’
2. Cloud standards won’t (and shouldn’t) happen. The pace of innovation is so rapid in the cloud that the emergence of truly open cloud standards won’t yet be possible, except at the lowest levels of infrastructure. Traditional vendors will attempt to muddy the waters across layers and claim the ’standards high ground’ with efforts like the Open Cloud Manifesto.
3. Cloud providers tackle lock-in. Platform lock-in remains one of the major concerns keeping CIOs from building applications on PaaS. In 2010 we expect to see major initiatives from cloud providers to overcome this objection, either revolutionary (e.g., Force.com supporting other languages) or evolutionary (e.g., application migration frameworks or platform ‘porting’ toolkits).
4. Cloud integration will get an enterprise poster-child. Boomi and Cast Iron have had a fantastic 2009 and we expect one will land a major enterprise customer in 2010 that replaces on-premise integration technology with a cloud-based alternative.
5. Enterprise apps get Googled. Google’s investments in its cloud platform will transform Google Apps from a simple Exchange/Sharepoint replacement into a legitimate front end for enterprise applications (e.g., Google Web Toolkit, Secure Data Connector, and the Google Gadget Framework).
6. Enterprise collaboration is a feature, not a business. Salesforce Chatter and Google Wave have shown the value of real-time collaboration that is seamlessly integrated with business applications. Standalone enterprise collaboration offerings will have difficulty competing.
7. Microsoft lets Azure cannibalize a global account. Microsoft has shown that it’s serious about Azure at this year’s Professional Developers Conference. We predict that Azure will cannibalize Microsoft’s on-premise footprint at a global account.
8. Cloud computing consolidation. With 2000+ providers, the cloud ecosystem is ripe for consolidation. Salesforce.com and Google are likely to continue with point acquisitions, but they won’t be alone. Having missed the first wave of innovation in cloud computing (and lacking any other on-premise technology to acquire) we expect Oracle to buy into the industry that Larry Ellison has dismissed as ‘water vapor.’ Maybe they’ll finally snap up NetSuite.
9. Global Systems Integrators will do nothing more than cloud marketing. The most innovative thing we expect from Accenture next year is a replacement for its Tiger Woods ad campaign.
10. The real innovation will be in the business of cloud computing, not the technology. Cloud providers will become dramatically easier to do business with (e.g., Amazon Spot Markets) and new business models will emerge to make the cloud more consumable (e.g., cloud insurance providers, cloud security auditors, cloud brokerages).
These predictions are based on what Appirio is seeing first hand from cloud practitioners around the globe, with a team of nearly 200 and over 2,500 customers moving more of their business to the cloud every day.
Useful Links
For more details on these predictions and their impact on IT and business, please check out Appirio’s CIO blog at www.appirio.com/blog.
To weigh in on Appirio’s 2010 picks, provide comment, or see those predictions that didn’t make the cut, please visit www.appirio.com/predict10.
To see how Appirio’s 2009 predictions panned out, read our 2009 recap.
About Appirio
Appirio (www.appirio.com), a cloud solution provider, offers both products and professional services that help enterprises accelerate their adoption of the cloud. With over 2500 customers, Appirio has a proven track record of implementing mission-critical solutions and developing innovative products on cloud platforms such as salesforce.com, Google Apps, and Amazon Web Services. From offices in the U.S. and Japan, Appirio serves a wide range of companies including Avago, Hamilton Beach, Japan Post Network, Ltd, Pfizer and Qualcomm. Appirio was founded in 2006, is the fastest growing partner of salesforce.com and Google, and is backed by Sequoia Capital and GGV Capital.
Contact Information:
Julie Tangen
Kulesa Faul for Appirio
831.425.1083
Julie@kulesafaul.com
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Salesforce.com, the enterprise cloud computing company, today announced that its third quarter fiscal 2010 results will be released on Tuesday, November 17, 2009, after the close of the market. The company will host a conference call at 2:00 PM (PT) / 5:00 PM (ET) to discuss the financial results with the investment community. A live web broadcast of the event will be available on the salesforce.com Investor Relations website at http://www.salesforce.com/investor. A live dial-in is available domestically at 866-901-SFDC or 866-901-7332 and internationally at 706-902-1764. A replay will be available at (800) 642-1687 or (706) 645-9291, passcode 39679783, until midnight (ET) December 8, 2009.
About salesforce.com
Salesforce.com is the enterprise cloud computing company. The company’s portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company’s Force.com platform (http://www.salesforce.com/platform/) enables customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com’s real-time, multi-tenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.
As of July 31, 2009, salesforce.com manages customer information for approximately 63,200 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the “no software” logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.
The Cloud Computing World Forum, scheduled to take place on October 22, has reported that it is nearly sold to capacity, with 200 senior professionals scheduled to participate at the 76 Portland Place, London location.
Mark Johnstone, MD of Point Zero Media remarked, ”We are close to selling out on this show which is testament to the level of interest in this subject, at a time when many shows are seeing their numbers fall. The networking opportunities available will contribute to what is already a great agenda, and make this into a first class forum with lots of opportunity.”
Speakers scheduled to participate include:
Evangelos Kotsovinos, VP of Hosting, Morgan Stanley
Kostas Tsatsaris, CTO and Director, Strategy and Architecture, HM Revenue and Customs
Keith Misson, Business Director, Group IT, Aviva
Andy McLoughlin, Co-founder and Strategy Director, Huddle
Euan Semple, Freelance Consultant/Former Director of Knowledge Management, BBC
Tony Ryan, CEO, Asite
Laurent Lachal, Senior Analyst, Ovum
David Terrar, CEO, D2C
Mike Spink, Research Director, Gartner
Matt Johns, EMEA Product Marketing, Rackspace
Robin Daniels, Sr Manager,Product Marketing, Salesforce.com
VMware, Cisco and EMC will also provide an overview and discussion of their ”private cloud” vision. In what promises to be a truly insightful presentation, the leading trio will discuss their joint vision for the cloud, outlining which immediate actions and sequential steps need to be taken by IT professionals, in order to ensure that their infrastructure are truly ready and enabled for the Journey to The Cloud. The supporting exhibition and networking area will play host to some of the industry’s leading companies including Netapp, Netsuite, SunGard, CRYPTOCard and Mimecast. The cost of attending the full conference is 200 pounds and includes both access to the conference and all of the presentations and to the networking area.
To learn more about the conference, please call +44 (0) 845 519 1230 or book online at: www.cloudwf.com.
Salesforce.com, the enterprise cloud computing company, today announced that Marc Benioff, chairman and CEO of salesforce.com, will speak at a salesforce.com luncheon at the Mandarin Oriental Hotel in New York, NY on Monday, October 5th, 2009 at 12 noon EDT.
A live audiocast of Benioff’s presentation will be available on salesforce.com’s website at www.salesforce.com/investor.
About salesforce.com
Salesforce.com is the enterprise cloud computing company. The company’s portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company’s Force.com platform (http://www.salesforce.com/platform/) helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com’s real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.
As of July 31, 2009, salesforce.com manages customer information for approximately 63,200 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Salesforce.com, the enterprise cloud computing company, today announced that OPENLANE, Inc., an industry leading online auction company for automotive dealers to buy and sell wholesale vehicles, is greatly improving its business success with the use of Force.com. OPENLANE leveraged the Force.com enterprise cloud computing platform to integrate different enterprise systems to easily share dealer information across internal groups, and also developed multiple custom applications to support its rapidly growing business. Building on Force.com enabled OPENLANE to complete its custom development faster than it would have required with on-premise development.
“As we built our company, we originally utilized on premise enterprise software and systems that weren’t ideally suited for our business,” said Andrew Iorgulescu, Vice President of Business and Dealer Development at OPENLANE. “As the company grew, we sought out the flexibility of a cloud computing solution and began to utilize Salesforce CRM to manage and enhance our relationships with dealers. After implementing functionality to manage dealer relationships, we began to add other processes in order to drive customer intimacy to higher levels. Designing and building custom applications on the Force.com platform had significant appeal when we realized it could be done more quickly and at significantly less cost than we expected. The results are greater levels of responsiveness and service for our rapidly growing dealer base.”
Today, OPENLANE has custom solutions for dealer sales, customer inquiries, vehicle arbitrations, collections, and more — all built using Force.com and created to meet the company’s specific business needs. Further, both Salesforce CRM (http://www.salesforce.com/) and the custom applications were fully integrated with the industry leading OPENLANE auction platforms, SAP financials and other legacy database systems.
“Salesforce CRM and Force.com have been integral in helping us to optimize our business, and we’ve even added some applications from the AppExchange and a Customer Portal to gain additional benefits,” commented Iorgulescu. “We now have a solution that integrates multiple customer touch points across several systems into one efficient platform. This solution allows our internal development teams to focus their efforts on enhancing OPENLANE’s unique auction platforms while delivering a better experience for our dealer customers.”
Force.com - the Industry’s Leading Enterprise Cloud Computing Platform:
* Force.com is salesforce.com’s enterprise cloud computing platform (http://www.salesforce.com/platform/cloud-platform/)
* Force.com provides everything companies need to quickly build and deliver business applications in the cloud, including the database, unlimited real-time customization, powerful analytics, real-time workflow and approvals, programmable cloud logic, integration, real-time mobile deployment, programmable user interface and Web site capabilities
* Customers and partners have built more than 120,000 custom applications on Force.com to run their businesses, including, supply chain management, compliance tracking, brand management, accounts receivable, claims processing, time-off applications and much more
* Force.com enables companies to build and deliver applications 5 times faster, at about the cost of traditional client/server software platforms: http://www.salesforce.com/platform/tco/
* Here’s a video on how to get started building apps on Force.com: http://www.youtube.com/user/sfdcMktg#play/uploads/24/QkRbzd3vxHU
OPENLANE is one of the 63,200 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of July 31, 2009. Revenue and subscribers will be recognized as the service is delivered.
About OPENLANE
OPENLANE, Inc. is a leading online auction company in North America for automotive dealers to buy and sell wholesale vehicles. The company offers end-to-end auto remarketing solutions to auto manufacturers, captive finance companies, lease and daily rental companies, financial institutions and wholesale auto auctions throughout the United States and Canada. OPENLANE powers online remarketing programs for American Honda Finance, Audi Financial Services, Avis Budget Group, Chase Auto Finance, Chrysler Financial, Porsche Financial Services, Volkswagen Credit, among others. For more information, please visit www.openlane.com or call +1 (866) 969-0321.
About Salesforce.com
Salesforce.com is the enterprise cloud computing company. The company’s portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company’s Force.com platform (http://www.salesforce.com/platform/) helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com’s real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.
As of July 31, 2009, salesforce.com manages customer information for approximately 62,300 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visithttp://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the “no software” logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.
Salesforce.com, the enterprise cloud computing company, today announced Contact Manager Edition http://www.salesforce.com/contactmanager), a new edition from salesforce.com that provides the essential tools needed to manage business contacts and customers in the cloud. Contact Manager Edition introduces salesforce.com to an entirely new audience, very small businesses and individuals, ensuring that everyone can enjoy the benefits of cloud computing for only $9 per user, per month.
Contact Manager Edition - Manage Customer Interactions in the Cloud
Contact Manager Edition enables any company to jump-start their business by tapping into the power of the cloud and provides users with a wealth of features including:
* Contacts and Accounts - With Contact Manager Edition, users can store and manage all contacts and accounts in the cloud. Now users can access this vital information regardless of location - all you need is an Internet connection.
* Outlook and Email Integration - Now, anyone using Contact Manager Edition can easily track email communications from Microsoft Outlook, Gmail, Yahoo or any email system, keeping a complete record of customer interactions for better sales execution and improved customer satisfaction.
* Reporting - Run pre-configured and customized reports on your contacts, accounts and associated activities to gain powerful insights.
* Customization - Contact Manager Edition is a solution that can be tailored to fit a user’s unique needs. Users can customize Contact Manager Edition to track the data that is most important to them.
* Google Apps - Companies using Contact Manager Edition benefit from an out of the box integration with Google Apps, combining essential applications for productivity (email, calendaring, documents, spreadsheets, presentations, instant messaging, video) and CRM. This combination introduces an entirely new way for users to communicate, collaborate, and work together in real time over the Web.
Salesforce.com and Cloud Computing - The Right Choice for Every User
Background and benefits of cloud computing:
* Ten years ago, salesforce.com introduced cloud computing, a new technology delivery model that allows users to access applications over the Internet without having to install and manage hardware or software.
* With salesforce.com and cloud computing, customers pay as they go and are up and running in less time than it takes with traditional software applications.
* Three times a year, salesforce.com customers receive an automatic upgrade that delivers new features and functionality. These upgrades do not break any customizations or integrations and are completely seamless and invisible to the end user.
* Time and again, customers choose the low cost, low risk, and fast results of salesforce.com and cloud computing over expensive hardware, software, and data centers that burn through precious capital and yet rarely produce the promised returns.
Background and benefits of the Force.com platform and infrastructure:
* Contact Manager Edition is built on Force.com, a complete platform that provides users with everything they need to develop any application, on any device and deliver it to any user.
* Force.com is a trusted platform because it is enterprise-tested and serving more than 63,200 successful customers around the world.
* Additionally, customers using Contact Manager Edition gain all the benefits of the proven security, reliability and scalability of salesforce.com’s world-class global infrastructure.
Quotes
* “Salesforce.com has always been committed to democratizing software and making cloud computing accessible to businesses of all sizes,” said Marc Benioff, chairman and CEO of salesforce.com. “Contact Manager Edition opens up a whole new world for very small businesses and individuals, empowering them to experience success with cloud computing.”
* “Contact Manager Edition enables entrepreneurial businesses to harness the power of cloud computing without the cost and complexity of managing hardware or software infrastructure,” said Denis Pombriant, Beagle Research.
* “At Trazzler we are using Contact Manager Edition to manage thousands of business contacts, each segmented by category, company size, and geographic region. Contact Manager Edition has enabled me to experience the benefits of cloud computing first hand,” said Adam Rugel, CEO and founder of Trazzler.
Pricing and Availability
* Contact Manager Edition http://www.salesforce.com/contactmanager) is available today in a 1 to 2 user edition for $9, per user, per month.
* For more information, visithttp://www.salesforce.com/contactmanager
About salesforce.com
Salesforce.com is the enterprise cloud computing company. The company’s portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company’s Force.com platform (http://www.salesforce.com/platform/) helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com’s real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.
OpenSpan Rapidly Integrates SaaS
OpenSpan, Inc., a leader in business user productivity software, today announced the availability of the OpenSpan Platform on salesforce.com’s AppExchange. OpenSpan enables Salesforce CRM customers to automate processes that span both cloud computing applications from salesforce.com and on-premise enterprise applications. This means customers can automate workflows between Salesforce CRM and other enterprise applications such as email, billing, provisioning and dispatch. A virtual test drive of OpenSpan is immediately available on the AppExchange at http://www.salesforce.com/appexchange as well as on the Amazon EC2 Cloud, accessible via the OpenSpan Web site www.openspan.com/salesforce.
OpenSpan’s virtual test drive guides users through the process of integrating and automating existing applications with Salesforce CRM. Organizations can see the customer service and employee productivity benefits before actually implementing OpenSpan. Among the OpenSpan capabilities highlighted are:
* Automating workflows within Salesforce CRM such as automating login procedures or by automatically delivering high value customer alerts and real-time up-sell or cross-sell offers.
* Automating workflows between Salesforce CRM and other applications including CTI or soft phone applications, email and chat, knowledge management, billing, provisioning, dispatch and other applications.
* Improving compliance adherence by adding automatic auditing and reporting of compliance violations.
* Enhancing user interfaces by accessing key customer information stored in other applications directly from the Salesforce CRM user interface.
* Improving business processes by tracking and reporting user activity within salesforce.com to business intelligence (BI), business activity monitoring (BAM) or other analytical tools.
“As customers deploy Salesforce CRM to optimize and automate business processes, OpenSpan helps businesses increase productivity and better leverage existing IT investments through point and click integration with a wide variety of applications,” said Kendall Collins, chief marketing officer, salesforce.com.
“OpenSpan customers report annual savings of $1 million for every 1,000 user desktops deployed with OpenSpan,” said Eric Musser, CEO, OpenSpan. “We’re pleased to join the AppExchange and to help salesforce.com customers improve user productivity and reduce the cost of ownership by simplifying integration and automation with legacy applications.”
About the Force.com Platform and AppExchange
Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM applications, more than 800 ISV partner applications like those from CODA and Fujitsu, and more than 110,000 custom applications used by salesforce.com’s 59,300 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.
Applications built on the Force.com platform can be easily distributed to the entire cloud computing community through the AppExchange marketplace at http://www.salesforce.com/appexchange/.
About OpenSpan, Inc.
Global 2000 enterprises leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. OpenSpan is now deployed on more than 100,000 enterprise desktops, helping customers accelerate service-oriented architecture (SOA) projects and increase enterprise desktop productivity. The OpenSpan Platform will support more than 1 billion customer support calls in 2009, saving organizations more than $100 million. A venture-backed company, OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at www.openspan.com.
Contacts
OpenSpan, Inc.
Joe McGonnell, 678-527-5400
jmcgonnell@openspan.com
or
Schwartz Communications
Keith Giannini/Chris Poisson
781-684-0770
openspan@schwartz-pr.com
Consulting in the Cloud
CoreMatrix Systems, a leading consulting company in the cloud computing space, announced a 51% increase in revenue in Q2 2009 over the same period last year. A significant factor in the explosive growth of CoreMatrix was the tripling of customer service and support-related CRM revenue.
The economy and tightening IT budgets are prompting a major shift to cloud-based IT services. Cloud computing allows companies to leverage powerful Software as a Service (SaaS) solutions without having to make significant hardware or infrastructure investments. According to Gartner, worldwide cloud services revenue is estimated to not only surpass $56.3 billion in 2009, but top $150 billion in 2013.
“In tough economic times companies are looking for ways to work smarter. Solutions like Salesforce.com really hit the sweet spot by not only offering the economic benefits of SaaS, but also giving companies better visibility to one of their most important but often untapped resources, customer data,” said Frank McMahon, co-founder of CoreMatrix Systems. “Our consultants help companies accelerate their return on investment by providing key strategies, efficient processes and best practices, allowing sales, marketing and support to all take full advantage of a robust SaaS CRM system.”
In addition to growth sparked by the transition to cloud-based applications, the need for better utilization of customer data in contact centers is leading companies to focus more heavily on an integrated customer view and new ways to communicate with them through social media. According to Steve Grant, managing partner of Customer Research Center, a strategic partner of CoreMatrix, “Many companies are realizing the value of having a full 360-degree customer view and the importance of using that data to find new revenue. The support center can be a crucial part of this process, not only in improving customer satisfaction and retention, but also by taking advantage of up-selling and cross-selling opportunities in order to turn support from an expense center to a revenue generator.”
CoreMatrix has extensive experience with cloud-based CRM applications like Salesforce.com, and expertise in salesforce automation, marketing automation and customer service and support. CoreMatrix consulting services range from planning, design, implementation, adoption and support of On-Demand software solutions, as well as custom application development and systems integration.
About CoreMatrix Systems
CoreMatrix is a leading provider of cloud computing consulting services related to the planning, design, implementation, adoption and support of On-Demand Software Solutions for mid-sized to Fortune 500 companies. With industry-specific solutions and experience gained from over 650 CRM projects, CoreMatrix is dedicated to helping customers extract more value from their CRM applications enabling them to quickly improve productivity and see a faster return on their investment.
Customers include: American Express, Wyndham, Citrix and PMSI. CoreMatrix is headquartered in Red Bank, NJ, with regional offices throughout North America.
Contact:
Jennifer Neal
CoreMatrix Systems LLC
718-354-6003
jneal@corematrix.com
http://www.corematrix.com
Bluewolf Hosts Insurance Webcast
Join executives from Bluewolf and salesforce.com as they discuss how insurance providers can leverage Web 2.0 technologies to streamline the quote-to-policy process. Bluewolf (http://www.bluewolf.com), the leading agile and cloud computing consulting firm, will highlight technology solutions and examples of how companies can maximize their technology investments and deliver improved customer service while saving on costs. Key issues to be discussed include:
* Automating business processes that assist in generating and moving requests for policy (RFPs) forward with speed and accuracy
* Strategies for improving management and visibility into all stages of policy management
* How to deploy scalable, flexible, rapid solutions that prove the economics of insurance evolution
When: Wednesday, 9/2/09, 10:00 am PST/ 1:00 PM EST
Register online at http://www.bluewolf.com//InsuranceWebcast
Speakers:
Randy Rodriguez, Insurance Specialist, Bluewolf
Kardyhm Kelly, Director Industry Solutions, Financial Services, salesforce.com
About Bluewolf:
This event is hosted by Bluewolf. Founded in 2000, Bluewolf is the leader in agile consulting, focused on helping organizations accelerate marketing, sales, and customer care processes by leveraging Software-as-a-Service (SaaS) and Cloud Computing technologies. Bluewolf is defining a new style of consulting that guarantees success with tangible results. Bluewolf clients include: Time Warner Cable, Cablevision and Dow Jones. For more information, visit bluewolf.com. To view client success stories, visit bluewolf.com/tv. Join the conversation on Bluewolf Twitter and Bluewolf Facebook group.
